At 2 a.m., a developer at a retailer adds two virtual machines and a storage volume through the provider's web portal. No one at the provider reviews or approves the request. Which essential cloud characteristic does this demonstrate?
Choose one.
On-demand self-service: the customer provisions capabilities alone, when needed, without human interaction with the provider.
The deciding detail is that nobody at the provider handled the request. NIST SP 800-145 names exactly that as on-demand self-service. Rapid elasticity is the tempting near-twin, but it describes capacity scaling up and down with demand, not the customer acting without the provider.
- Find the deciding detail: the customer provisioned resources with no provider staff involved.
- Match it to the characteristic whose definition mentions no human interaction with the provider.
- Rule out elasticity, which is about scaling with demand, and pooling and metering, which describe the provider side.
Exam tip: No ticket and no provider staff in the loop means on-demand self-service.
CCSP Cloud Computing Concepts: Definitions, Roles, Characteristics and Building Blocks — the lesson that teaches this.