An admin created an account for a new employee in the Microsoft 365 admin center last week and configured nothing else. The employee can sign in but has no mailbox and cannot use Teams. What should the admin do?
Choose one.
Access to Microsoft 365 services comes from the licenses assigned to a user. Each license contains service plans such as Exchange Online, SharePoint and Teams.
An account without a license can exist and sign in, but no workload is provisioned for it, so there is no mailbox and no Teams access. Assigning a license that contains the Exchange Online and Teams service plans fixes both. Admin roles, distribution groups and SharePoint groups all control something else (admin rights, mail delivery and site access) and assume the user is already licensed.
- Notice that the account exists but nothing was assigned to it.
- Recall that mailboxes and Teams access come from service plans in a license.
- Reject options that grant admin rights, mail delivery or site access.
- Choose assigning a license with the needed services.
Exam tip: No license, no services: an account only gets a mailbox, Teams and the apps through the service plans in its license.
AB-900 Core Objects: Microsoft 365 Licenses and the Exchange, SharePoint and Teams Admin Centers — the lesson that teaches this.